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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 72 Topic 8 Discussion

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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 72 Topic 8 Discussion

ADM-261 Exam Topic 8 Question 72 Discussion:
Question #: 72
Topic #: 8

The Service Manager at universalContainers manages three teams. Each team provides support for the specific product. Agents have concerns about seeing search results for other products when searching the knowledge base. The service manager originally provided the teams with full access to the articles.

Which solution will ensure each team sees only the relevant article type for their product?
A.

Create an article action for each record type and assign them to each team based on their product specialization

B.

Create a permission set foreach record type and assign them to each team based on their product specialization

C.

Create a page layout for each article type and assign them to each team based on their product specialization

D.

Create a data category for each product and assign themto each team bases on their product specialization

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Actual exam question for Salesforce ADM-261 exam by Cyra1362 at Aug 3, 2025, 12:00:00 AM

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