Salesforce Service Cloud Administration (SU24) ADM-261 Question # 65 Topic 7 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 65 Topic 7 Discussion

ADM-261 Exam Topic 7 Question 65 Discussion:
Question #: 65
Topic #: 7

Universal Containers wants to measure the efficiency of its contact center. Which three metrics should the contact centermanager analyze? Choose 3 answers


A.

Number of open cases per day


B.

Number of new customers added


C.

Number of closedcases on first call


D.

Average number of days to close cases


E.

Number of cases escalated


Get Premium ADM-261 Questions

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.