Universal Containers runs a support operation with multiple call centers. The Support Manager wants to measure first-call resolution by callcenter location, agent, and calendar month.
Which reporting solutionshould the Consultant recommend?
A.
Create a list view report that includes fields for call center location, agent, calendar month, and first-call resolution.
B.
Create a reporting snapshot that includes fields for call center location, agent, calendar month, and first-call resolution.
C.
Create a joined report that includes fields for call center location, agent, calendar month, and first-call resolution.
D.
Create a matrix report that includes fields for call center location, agent, calendar month, and first-call resolution.
Chosen Answer:
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