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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 52 Topic 6 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 52 Topic 6 Discussion

ADM-261 Exam Topic 6 Question 52 Discussion:
Question #: 52
Topic #: 6

A Service Managerhas recently implemented Salesforce Knowledge. Which three metrics should the Manager use to measure the success of the implementation? Choose 3 answers


A.

Number of Chatter files attached to cases.


B.

Number of published article views.


C.

Number of articles associated to cases.


D.

Number of content packs attached to cases.


E.

Number of successful keyword searches.


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