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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 44 Topic 5 Discussion

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Salesforce Service Cloud Administration (SU24) ADM-261 Question # 44 Topic 5 Discussion

ADM-261 Exam Topic 5 Question 44 Discussion:
Question #: 44
Topic #: 5

A company has theserequirements for dealing with Cases:

- Handled efficiently and by the right agents

- Distributing the load so that agents do NOT have to manually select the next Case towork

Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers
A.

Route to agents with the most cases closed for that topic.

B.

Route to agents staffing the assigned overflow queues.

C.

Route to agents with the least amount of active assigned work.

D.

Route to agents with the most capacity to take on new work.

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Actual exam question for Salesforce ADM-261 exam by Axel78519 at Aug 3, 2025, 12:00:00 AM

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