Salesforce Service Cloud Administration (SU24) ADM-261 Question # 37 Topic 4 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 37 Topic 4 Discussion

ADM-261 Exam Topic 4 Question 37 Discussion:
Question #: 37
Topic #: 4

What is the primary function of a private branch exchange (PBX)?


A.

To receive multiple calls at one time


B.

To use speech recognition to direct calls


C.

To report the caller's background information


D.

To mate calls to different agents


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