Salesforce Service Cloud Administration (SU24) ADM-261 Question # 106 Topic 11 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 106 Topic 11 Discussion

ADM-261 Exam Topic 11 Question 106 Discussion:
Question #: 106
Topic #: 11

What are benefits of deploying Knowledge in a highvolume Service Cloud portal? (Choose 2)


A.

Replaces the need for an email channel


B.

Eliminatestracking of customer entitlements


C.

Uncovers gaps in the knowledge base


D.

Reduces incoming call volume


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