Salesforce Service Cloud Administration (SU24) ADM-261 Question # 105 Topic 11 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 105 Topic 11 Discussion

ADM-261 Exam Topic 11 Question 105 Discussion:
Question #: 105
Topic #: 11

Universal Containers will be launching a telesales contact center. What should be considered in the design? Choose 2 answers.


A.

Integration with Field service teams and apps


B.

Strategies to maximize call deflection


C.

Performance for high volume of interactions


D.

Integration with Lead Generation team and apps


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