Salesforce Service Cloud Administration (SU24) ADM-261 Question # 102 Topic 11 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 102 Topic 11 Discussion

ADM-261 Exam Topic 11 Question 102 Discussion:
Question #: 102
Topic #: 11

Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?


A.

Web-to-Case


B.

Email-to-Case


C.

Salesforce for Outlook


D.

On-Demand Email-to-Case


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