Salesforce Service Cloud Administration (SU24) ADM-261 Question # 101 Topic 11 Discussion

Salesforce Service Cloud Administration (SU24) ADM-261 Question # 101 Topic 11 Discussion

ADM-261 Exam Topic 11 Question 101 Discussion:
Question #: 101
Topic #: 11

Universal Containers would like to provide their contact center agents with a map image of their customers location based on the Shipping Address of their Account Record. What should a consultant recommend as part of the solution?


A.

An outboundmessage to a middleware platform to provide map details


B.

A mashup integration on the Account page to a third-party mapping service


C.

A Web Service call-out that retrievesmap details from the backend system


D.

A custom tab of type URL that displays a map image of customer location


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