The SmartZone Trace Tool is used to capture and analyze packets related to specific client connectivity sessions, helping administrators identify association, authentication, and DHCP issues.

According to RUCKUS One Online Help – Troubleshooting Tools and Packet Capture and RUCKUS Analytics 3.5 User Guide – Client Connectivity Tracing , the following two pieces of information are required to initiate a trace:

Client MAC Address (C): Identifies the exact device on the network to filter relevant packet captures and session details.

Correct AP(s) to select (D): Specifies the access point(s) currently or recently serving that client, ensuring the trace targets the correct radio interface for capturing traffic.

Other details like device name , AP model , or client OS are useful for contextual understanding but not required inputs for running the trace. The trace tool uses these two core identifiers to isolate logs and generate capture data efficiently for troubleshooting connectivity issues.