The Massachusetts Consumer Protection Act (M.G.L. c. 93A) provides strong remedies against unfair or deceptive trade practices, including real estate transactions. If a licensee or business is found to have willfully or knowingly violated c. 93A, the court may award double or treble damages to the injured consumer, plus reasonable attorney’s fees and court costs.

These remedies are civil, not criminal, so imprisonment, probation, or statutory fines are not the primary penalties under Chapter 93A. The law is designed to deter deceptive conduct and encourage settlement of consumer claims by making the consequences of violation financially severe.

For real estate licensees, violations can also overlap with Board of Registration discipline, but under c. 93A specifically, the primary remedies are monetary (compensatory and punitive damages) and reimbursement of legal costs.