The Pure1 mobile app provides convenient access to array monitoring and management features from anywhere. Most features, such as viewing performance telemetry (Option A) or managing support tickets (Option B), are cloud-native and accessible over the public internet via the secure Pure1 connection.

However,Opening Remote Assist (RA)—the feature that creates a secure tunnel for Pure Storage Support to access the array remotely—is a privileged security action. To prevent unauthorized external actors from enabling this access, the Pure1 app often enforces a "proximity" or network validation check. The user must be connected to theinternal company network(e.g., via Wi-Fi or VPN) that has visibility to the array's management interface to authorize the Remote Assist session. This requirement ensures that only an authorized administrator physically or logically present within the customer's secure environment can grant external access to the storage system.

=========