When expanding PMO services, the first step is toengage with PMO customers to understand their needs and expectations. PMI-PMOCP stresses that customer-centric service design ensures relevance, adoption, and value delivery. By identifying and analyzing needs, the PMO can tailor its approach to prioritization and reporting effectively.
Options B, C, and D are subsequent actions that rely on understanding customer requirements first to be effective.
[Reference:PMI® Project Management Office Certified Professional (PMI-PMOCP)™ Examination Content Outline, PMI 2021.PMI-PMOCP Study Guide, Chapter on Service Delivery and Customer Engagement., ]
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