Tounderstand the needs of different user types, agile teams usepersonasandextreme charactersto represent a range of users, including edge cases. According to thePMI Agile Practice Guide (Section 5.2: Requirements and Personas)andMike Griffiths’ PMI-ACP Exam Prep Book (Chapter 6: Adaptive Planning), personas help teams build empathy and ensure that stories reflect actual user roles—not just generic assumptions.
Option Dis correct: personas and extreme characters ensureinclusive and realistic story coverage.
Option AandBfocus on communication and sequencing but not user diversity.
Option C(process flows) is more technical and doesn’t solve the misalignment with user perspectives.
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