There is a throughput of 200 tickets in a customer service line. The tickets are raised by employees, with each 8-hour shift averaging 50 tickets in progress.
To calculate cycle time, we use Little’s Law, which states:
Where:
WIP (Work in Progress) = 50 tickets
Throughput = 200 tickets per 8-hour shift
Now, applying the formula:
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WIP (Work in Progress) = 50 tickets
Throughput = 200 tickets per 8-hour shift
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