The new performance financial system is delivered to all business entities on time following a one-year

implementation program. After six months of utilization the global finance department, one of the main beneficiaries of the program, determines that quality and level of granularity of the financial data is not sufficient for them to analyze the key performance indicators (KPIs) defined. Additionally, the global finance department is missing the analytical tools required to understand the causes of discrepancies.

To address these shortcomings, the global finance department submits a request for a follow-up initiative through the process defined by which of the following documents?