You have a requirement to associate users in different units to the same work queue.
How do you implement this requirement?
Associate the users to a common work group. Then associate a work queue to the work group.
Associate the users to a common work group. Then associate the work group to the appropriate units.
Associate the users to a common unit. Then associate a work queue to the common unit.
Associate the users to a common work queue. Then associate the work queue to the appropriate units.
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