If a customer reports an issue with their order, an Investigation case is created. All investigation cases are higher priority than other case types.
What configuration supports this requirement?
Create a service-level agreement (SLA) rule and ensure that the assignment is ready immediately.
Create a service-level agreement (SLA) rule and increase the initial urgency.
Increase the initial urgency on the case type settings.
Configure an optional action to enable manual changes to case urgency.
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