MyCo, a telecommunications company, wants to present customers with a free 2GB data offer when contacting the call center for mobile number portability. Which arbitration factor do you configure to implement this requirement?
To present a free 2GB data offer when customers contact the call center for mobile number portability, you should configure context weighting in Pega Customer Decision Hub. Context weighting allows you to prioritize actions based on the specific context of the interaction, such as the reason for the call. By setting a higher weight for the free data offer in the context of mobile number portability, you can ensure this offer is prioritized when relevant.
[Reference: Pega Customer Decision Hub User Guide, section on "Applying context weighting in Next-Best-Action Designer"., ]
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