To automatically pause actions that are shown too often for a specific time period, you need to define suppression rules in Pega Customer Decision Hub. Suppression rules allow you to put an action on hold after a specific number of outcomes, such as views or clicks, have been recorded over a defined period. This helps prevent overexposure and ensures a better customer experience by limiting how frequently the same action is shown to a customer.
[Reference: Pega Customer Decision Hub User Guide, section on "Defining suppressions in contact policies"., , ]
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