A bank wants to add a contact policy that will suppress an action for 20 days if it was rejected twice in any channel in the last 30 days. How do you define the suppression rule for the contact policy?
A.
Suppress an action for 20 days if there are 2 rejects for any channel in the last 30 days
B.
Suppress a group of actions for 20 days if there are 2 rejects for any channel in the last 30 days
C.
Suppress a group of actions for 20 days if there are 2 rejects in the web channel in the last 30 days
D.
Suppress an action for 20 days if there are 2 rejects in the web channel in the last 30 days
To define a contact policy that suppresses an action for 20 days if it was rejected twice in any channel in the last 30 days, you need to specify the suppression rule as follows: "Suppress an action for 20 days if there are 2 rejects for any channel in the last 30 days." This rule ensures that the action is paused after it has been rejected a specified number of times across any channel within the given timeframe.
[Reference: Pega Customer Decision Hub User Guide, section on "Creating contact policies"., ]
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