New Year Sale Limited Time 70% Discount Offer - Ends in 0d 00h 00m 00s - Coupon code: simple70

Pegasystems Certified Pega Lead System Architect (CPLSA) Exam 8.8 PEGACPLSA88V1 Question # 33 Topic 4 Discussion

Pegasystems Certified Pega Lead System Architect (CPLSA) Exam 8.8 PEGACPLSA88V1 Question # 33 Topic 4 Discussion

PEGACPLSA88V1 Exam Topic 4 Question 33 Discussion:
Question #: 33
Topic #: 4

At XYZ Corp, multiple ClaimUnit sub case types are spun off from a parent Claim case. User retrieve ClaimUnit assignment using Get Next Work based on the average time to resolve each sub case type. Assignments associated with sub case types that tale longer to resolve on average should be retrieve first. The average time to resolve sub case types will change over time. How do you design the solution to handle this requirement?


A.

Increase subcase urgency based on ClaimUnit type prior to the workbasket assignment. Specialize the Service Level Rule by ClaimUnit case type.


B.

When the SLA's goal is reached, have an escalation Activity adjust the claim urgency in proportion to the average time to resolve ClaimUnit cases.


C.

Implement a GetNextWork solution based on case deadline and ClaimUnit type. Specialist the service Level Rule by ClaimUnity case type.


D.

Store the average time to complete sub case types in a table. Customize GetNextWork list view by joining to this table and use this value for ordering the results.


Get Premium PEGACPLSA88V1 Questions

Contribute your Thoughts:


Chosen Answer:
This is a voting comment (?). It is better to Upvote an existing comment if you don't have anything to add.