Process Step Description: "A user enters information for a car reservation request."Process Step: Collect Information
Process Step Description: "The system evaluates the request type to determine the next step."Process Step: Decision
Process Step Description: "A manager determines whether to approve or reject a timesheet."Process Step: Approval
Process Step Description: "The system notifies the user of the case status by email."Process Step: Automation
A user enters information for a car reservation request.
Process Step: Collect Information
Explanation: This step involves gathering data from the user. In Pega, collecting information typically involves prompting the user to enter necessary details to move the case forward.
[: Pega Platform Business Architect Essentials, Chapter on Data Collection., The system evaluates the request type to determine the next step., Process Step: Decision, Explanation: This step involves the system making a determination based on the provided information. A decision step in Pega is used to evaluate conditions and determine the next path or action in the case workflow., Reference: Pega Platform Business Architect Essentials, Chapter on Decision Management., A manager determines whether to approve or reject a timesheet., Process Step: Approval, Explanation: This step is about reviewing and making an approval decision. In Pega, approval steps are used when a human needs to review the case and make a decision to approve or reject it., Reference: Pega Platform Business Architect Essentials, Chapter on Case Life Cycle Management., The system notifies the user of the case status by email., Process Step: Automation, Explanation: This step involves automated communication. Automation steps in Pega can be configured to perform tasks like sending emails, updating records, or other system actions without manual intervention., Reference: Pega Platform Business Architect Essentials, Chapter on Notifications and Correspondence., , ]
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