Incident response team service categories typically include reactive, proactive, and security quality management services. Proactive services are designed to support organizational functions such as training, awareness, readiness, and auditing, with the aim of preventing incidents before they occur.
These services include:
Security awareness and training
Simulations and exercises
Readiness assessments
Advisory support to audits
This aligns with ISO/IEC 27001:2022’s preventive intent, particularly:
Clause 7.2 – Competence
Clause 7.3 – Awareness
Annex A A.5.35 – Independent review of information security
Reactive services (Option B) focus on incident handling after an event, while security quality management services (Option C) focus on metrics and maturity oversight.
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