Comprehensive and Detailed Explanation From Exact Extract:
✅ Correct Option D – “I will sign all the purchase orders now.”
This response represents an immediate correction in accordance with ISO 9001:2015 Clause 8.4.3 – Information for external providers, which requires control over procurement documentation. The absence of required authorisation (signature) is a nonconformity in executing the organization’s purchasing procedure.
Clause 8.4.3 specifically mandates that the organization:
“Shall communicate to external providers its requirements for:
a) the processes, products and services to be provided;
b) the approval of:
products and services;
methods, processes, and equipment;
the release of products and services.”
The purchase order process includes documented approval, which in this case was defined internally as a signature by the Purchasing or Production Manager. Signing the documents retroactively, while not ideal, is a correction to bring the documentation back into compliance and resolve the immediate issue.
❌ Why Other Options Are Incorrect:
A. "No correction needed": Dismissing the nonconformity based on product performance fails to address the lack of documented control, violating Clause 8.4.3 and internal procedures.
B. "I will ask the Production Manager to sign them now": This option shows intention but lacks immediacy and ownership. Also, backdating signatures without traceability can be ethically questionable.
C. "I do not accept the nonconformity": This reflects noncompliance and a poor quality culture, contradicting ISO 9001’s Clause 5.1.1 (Leadership commitment).
[References:, ISO 9001:2015 Clause 8.4.3 – Information for external providers, ISO 9001:2015 Clause 5.1.1 – Leadership and commitment, ISO 9001:2015 Clause 10.2.1 – Correction vs. corrective action, , ]
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