The scenario involves macOS users with Cortex XDR agents (version 8.7.0) who can no longer run in-house applications that were previously allowed via disable prevention rules in the"Engineer-Mac" Exceptions Profile. This profile is applied to an endpoint group (e.g., "Mac-Engineers"). Theissue likely stems from a change in the endpoint group’s configuration or the endpoints’ attributes, affecting policy application.

Correct Answer Analysis (A):The reason for the behavior is that theendpoint IP address changed from 192.168.0.0 range to 192.168.100.0 range. In Cortex XDR, endpoint groups can be defined using dynamic criteria, such as IP address ranges, to apply specific policies like the "Engineer-Mac" Exceptions Profile. If the group "Mac-Engineers" was defined to include endpoints in the 192.168.0.0 range, and the remote desktop users’ IP addresses changed to the 192.168.100.0 range (e.g., due to a network change or VPN reconfiguration), these endpoints would no longer belong to the "Mac-Engineers" group. As a result, the "Engineer-Mac" Exceptions Profile, which allowed the in-house applications, would no longer apply, causing the applications to be blocked by default prevention rules.

Why not the other options?

B. The Cloud Identity Engine is disconnected or removed: The Cloud Identity Engine provides user and group data for identity-based policies, but it is not directly related to Exceptions Profiles or application execution rules. Its disconnection would not affect the application of the "Engineer-Mac" profile.

C. XDR agent version was downgraded from 8.7.0 to 8.4.0: The question states the users are using version 8.7.0, and there’s no indication of a downgrade. Even if a downgrade occurred, it’s unlikely to affect the application of an Exceptions Profile unless specific features were removed, which is not indicated.

D. Installation type changed from VDI to Kubernetes: The installation type (e.g., VDI for virtual desktops or Kubernetes for containerized environments) is unrelated to macOS endpoints running remote desktop sessions. This change would not impact the application of the Exceptions Profile.

Exact Extract or Reference:

TheCortex XDR Documentation Portalexplains endpoint group policies: “Dynamic endpoint groups based on IP address ranges apply policies like Exceptions Profiles; if an endpoint’s IP changes to a different range, it may no longer belong to the group, affecting policy enforcement” (paraphrased from the Endpoint Management section). TheEDU-260: Cortex XDR Prevention and Deploymentcourse covers policy application, stating that “changes in IP address ranges can cause endpoints to fall out of a group, leading to unexpected policy behavior like blocking previously allowed applications” (paraphrased from course materials). ThePalo Alto Networks Certified XDR Engineer datasheetincludes “Cortex XDR agent configuration” as a key exam topic, encompassing endpoint group and policy management.