TheIdentity Threat Detection and Response (ITDR)add-on in Cortex XDR enhances identity-based threat detection by integrating with theCloud Identity Engine, which synchronizes user,group, and computer details from identity providers (e.g., Active Directory, Okta). For the Cloud Identity Engine to provide comprehensive identity data across regions, it must be properly configured and aligned with the Cortex XDR tenant’s region.

Correct Answer Analysis (A):The issue is likely thatthe XDR tenant is not in the same region as the Cloud Identity Engine. Cortex XDR tenants are region-specific (e.g., North America, Europe), and the Cloud Identity Engine must be configured to synchronize data with the tenant in the same region. If the North American tenant is used but the European offices’ identity data is managed by a Cloud Identity Engine in a different region (e.g., Europe), the tenant may not receive user, group, or computer details for European users, causing the observed issue.

Why not the other options?

B. The Cloud Identity Engine plug-in has not been installed and configured: The question states that the Cloud Identity Engine has been onboarded, implying it is installed and configured. The issue is specific to European office data, not a complete lack of integration.

C. The Cloud Identity Engine needs to be activated in all global regions: The Cloud Identity Engine does not need to be activated in all regions. It needs to be configured to synchronize with the tenant in the correct region, and regional misalignment is the more likely issue.

D. The ITDR add-on is not compatible with the Cloud Identity Engine: The ITDR add-on is designed to work with the Cloud Identity Engine, so compatibility is not the issue.

Exact Extract or Reference:

TheCortex XDR Documentation Portalexplains Cloud Identity Engine integration: “The Cloud Identity Engine must be configured in the same region as the Cortex XDR tenant to ensure proper synchronization of user, group, and computer details” (paraphrased from the Cloud Identity Engine section). TheEDU-260: Cortex XDR Prevention and Deploymentcourse covers ITDR and identity integration, stating that “regional alignment between the tenant and Cloud Identity Engine is critical for accurate identity data” (paraphrased from course materials). ThePalo Alto Networks Certified XDR Engineer datasheetincludes “data ingestion and integration” as a key exam topic, encompassing Cloud Identity Engine configuration.