A Payment Arrangement Request is a business object that supports the step-by-step process of creating a Payment Arrangement, which is an agreement between the customer and the utility to pay off the outstanding balance in installments. A Payment Arrangement Request can perform the following functions:

Examines the Account’s eligibility for Payment Arrangement: The Payment Arrangement Request can check if the account meets the criteria for a Payment Arrangement, such as the account status, the account type, the delinquent amount, the number of previous Payment Arrangements, and the collection process stage.

Calculates delinquent amount for Service Agreements eligible for Payment Arrangement: The Payment Arrangement Request can calculate the total delinquent amount for the service agreements that are eligible for a Payment Arrangement, based on the payoff balance and the payment arrangement type. The delinquent amount is the amount that must be paid off by the Payment Arrangement.

Determines if the Payment Arrangement Request requires approval: The Payment Arrangement Request can determine if the request needs to be approved by a supervisor or an external agency, based on the approval rules and the payment arrangement type. The approval rules can include the delinquent amount, the number of installments, the down payment amount, and the payment arrangement type.

References: Lifecycle Of A Payment Arrangement Request, Payment Arrangement Requests, Setting Up Payment Arrangement Requests