A severance process is a collection of events that are performed to persuade a customer to pay the outstanding debt or to disconnect the service if the debt is not paid1. A severance process is linked to one and only one service agreement (SA) that has an overdue balance2. A severance process can be initiated manually or automatically based on the collection process status of the SA3. A severance process can also be linked to a reconnection process that restores the service after the debt is paid or a payment arrangement is made. References:
1: Severance Process - Severance Events
2: Designing Your Severance Procedures
3: Setting Up Severance Procedures
: Designing Your Reconnection Procedures
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