Add Order Activity Rules and then use Speed Status Update to advance the order.

Create an Order Type for this type of order with its own Order Activity Rules. Then create a version of the Pick Slip program to process these orders.

Create a Line Type that does not affect inventory levels and then have the CSR change it to an S line after all issues are resolved.

Create a hold code that the CSR adds at order entry and then removes when the order is ready to progress.