Oracle Sales Business Process Foundations Associate Rel 2 1z0-1108-2 Question # 5 Topic 1 Discussion
1z0-1108-2 Exam Topic 1 Question 5 Discussion:
Question #: 5
Topic #: 1
Gina has accepted a lead and conducted a series of interviews with the customer. Based on the interviews, she has concluded that this lead is not worth pursuing. Which action will Gina take now?
In Oracle CX Sales, a lead deemed unworthy after qualification is "Retired" (D), removing it from active pursuit while retaining it for records. "Reject the lead" (B) is less common terminology in Oracle, typically used pre-acceptance. "Transfer the lead" (A) reassigns it, not applicable here. "Escalate the lead" (C) seeks review, unnecessary for a dead-end lead. "Convert the lead" (E) is for qualified leads. The answer (Ans: 4) aligns with Oracle’s lead disposition process.
[References: Oracle CX Sales Documentation – Lead Management and Retirement., ]
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