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OMG-Certified Expert in BPM 2 - Fundamental OMG-OCEB2-FUND100 Question # 21 Topic 3 Discussion

OMG-Certified Expert in BPM 2 - Fundamental OMG-OCEB2-FUND100 Question # 21 Topic 3 Discussion

OMG-OCEB2-FUND100 Exam Topic 3 Question 21 Discussion:
Question #: 21
Topic #: 3

Choose the correct answer:

A bank call center receives a banking customer incoming call for customer support. Upon receiving the call, the help desk staff identifies the reason the customer is calling for assistance. If the call is related to a problem with the Bank's web site, the customer is transferred to the web site web resolution team. If the call is related to a forgotten or incorrect password or account id, the customer is transferred to the account maintenance group. If the customer would like to modify their existing set of services or add a service, they are transferred to the bank services group.

Which representation correctly depicts these options?

OMG-OCEB2-FUND100 Question 21

OMG-OCEB2-FUND100 Question 21


A.

Option A


B.

Option B


C.

Option C


D.

Option D


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