The correct answer isD. Select Escalate within the existing ticket.

When working with Nutanix Support, the mosteffective and structuredway to request a callback or faster response is touse the "Escalate" functionavailable in the Support Portal for the specific support case. This formally flags the case forpriority handling, prompting action such as:

A direct call back from support.

Assignment of a higher-tier engineer.

Accelerated SLA response.

Clarifications:

A. Emailing the technicianmay go unnoticed or be delayed.

B. Opening a new ticketintroduces duplication and delays.

C. Replying within the casedoes not prompt immediate re-evaluation unless escalation is used.

Official Reference:

My Nutanix Support Portal Guide – Case Management

Excerpt: “Use the ‘Escalate’ option within an open case to notify Nutanix Support that a higher level of engagement is required.”