In the scenario where users are unable to access an application through Netskope Private Access, and after verifying that the Real-time Protection policy allows access, the application is steered for the users, and it is reachable from internal machines, the next step is to verify the application’s reachability through the Netskope Publisher. The two tools in the Netskope UI that would be used to accomplish this task are:

A. Reachability Via Publisher in the App Definitions page - This tool allows you to check if the application is reachable through the configured Publishers. It is essential to ensure that the application’s connectivity is intact and that there are no issues with the Publishers themselves.

B. Troubleshooter tool in the App Definitions page - The Troubleshooter tool can help diagnose and resolve issues related to application reachability. It provides insights into potential problems and offers guidance on how to fix them.

These tools are designed to assist in troubleshooting and ensuring that applications are accessible through Netskope Private Access.