To allow the security team to use the test data file that was detected as a virus by the Netskope Heuristics Engine, the following two steps are correct:

Click the “Add To File Filter” button to add the IOC to a file list. This will exclude the file from future malware scans and prevent false positive alerts. The file list can be managed in the Settings > File Filter page1.

Click the “Lookup VirusTotal” button to verify if this IOC is a false positive. This will open a new tab with the VirusTotal report for the file hash. VirusTotal is a service that analyzes files and URLs for viruses, worms, trojans, and other kinds of malicious content. The report will show how many antivirus engines detected the file as malicious and provide additional information about the file2.

https://docs.netskope.com/en/netskope-help/admin-console/incidents/