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NAHQ Certified Professional in Healthcare Quality Examination CPHQ Question # 35 Topic 4 Discussion

NAHQ Certified Professional in Healthcare Quality Examination CPHQ Question # 35 Topic 4 Discussion

CPHQ Exam Topic 4 Question 35 Discussion:
Question #: 35
Topic #: 4

The organization’s recent patient safety culture survey revealed the following composite scores:

Safety Culture Composite

% Positive

National Average

Communication openness

81%

80%

Handoffs and transitions

64%

74%

Feedback and communication about errors

75%

76%

Non-punitive response to errors

68%

72%

Unit teamwork

83%

81%

Teamwork between units

63%

70%

Which of the following interventions should the healthcare quality professional initiate next?


A.

Create an employee reward system for safety reporting


B.

Explore relationships among categories


C.

Form a steering committee to establish scope and prioritization


D.

Create a Pareto chart to identify highest areas of risk


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