Survey results for three clinics are shown below:
Measure
Clinic A
Clinic B
Clinic C
Target
Complaints (per 1,000 visits)
16
5
17
< 5
Compliments (per 1,000 visits)
8
14
—
> 10
Wait time (average minutes)
20
18
—
< 15
Based on these findings, the organization should:
Submit