NAHQ Certified Professional in Healthcare Quality Examination CPHQ Question # 98 Topic 10 Discussion
CPHQ Exam Topic 10 Question 98 Discussion:
Question #: 98
Topic #: 10
A multi-disciplinary team meets with the goal of reducing Infections In an ambulatory surgery center The group Is struggling to gain focus and come to agreement completing an Ishlkawa diagram. What Is the most likely cause for this challenge?
A.
There are team members who are absent.
B.
The group has completed performing phase of development
C.
The charter did not provide a specific problem statement.
An Ishikawa diagram, also known as a fishbone diagram, is a tool used to identify and organize potential causes of a problem12. It’s often used by teams to graphically display the relationship of the causes to the effect and to each other2. However, creating and interpreting an Ishikawa diagram can be challenging if the team does not have a clear focus or agreement3.
In this case, the most likely cause for the challenge in completing an Ishikawa diagram is that the charter did not provide a specific problem statement4. A clear and specific problem statement is crucial as it provides the team with a clear understanding of what they are trying to solve4. Without it, the team may struggle to identify and agree on the potential causes of the problem4.
Therefore, to overcome this challenge, the team should revisit the charter and work together to define a specific problem statement. This will provide them with a clear focus and help them come to an agreement on the potential causes of the problem, thereby facilitating the completion of the Ishikawa diagram4.
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