Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 Question # 25 Topic 3 Discussion

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 Question # 25 Topic 3 Discussion

MB-910 Exam Topic 3 Question 25 Discussion:
Question #: 25
Topic #: 3

A company allows customers to submit cases through its website. A case type field on the webform has sales and service options.

You need to add the case automatically to the sales or service queue based on the field value, using only out-of-the-box functionality. What should you configure?


A.

assistant


B.

sequence


C.

routing rule


D.

record creation and update rule


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