Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 Question # 4 Topic 1 Discussion

Microsoft Dynamics 365 Fundamentals Customer Engagement Apps (CRM) MB-910 Question # 4 Topic 1 Discussion

MB-910 Exam Topic 1 Question 4 Discussion:
Question #: 4
Topic #: 1

Dynamics 365 Customer Service has the following requirements:

    Issues created on a website must be added to Dynamics 365 Customer Service.

    A customer must be limited to opening no more than 10 issues a month.

    Escalations must be organized into an area that ensures managers can view escalated issues.

You need to identify the areas in the system that meet the requirements.

Which area should you identify? To answer, drag the appropriate areas to the correct requirements. Each area may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.

NOTE: Each correct selection is worth one point.

MB-910 Question 4


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