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Microsoft Dynamics 365 for Customer Service MB-230 Question # 59 Topic 6 Discussion

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Microsoft Dynamics 365 for Customer Service MB-230 Question # 59 Topic 6 Discussion

MB-230 Exam Topic 6 Question 59 Discussion:
Question #: 59
Topic #: 6

You need to configure the SMS workstream for the agents, what should you do?

A.

Disable the agent affinity setting.

B.

Set the work distribution mode to Push.

C.

Modify the work distribution mode and set to Pull.

D.

Use the existing fallback queue.

E.

Add an Agent assigned automatic message to the channel.

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Actual exam question for Microsoft MB-230 exam by Zyra10389 at Jul 18, 2026, 1:39:15 AM

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