You need to resolve the live chat routing issue for Agent2.
Which three actions can you perform? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
Give Agent2 a high proficiency rating value for a specific HVAC unit
Verify Agent2 has profile-based capacity available.
Give Agent2 a high proficiency rating value for language.
Add a language resource characteristic to the profile of Agent2.
Verify Agent2 is set as a Contact resource type.
Submit