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Microsoft Dynamics 365 for Customer Service MB-230 Question # 28 Topic 3 Discussion

Microsoft Dynamics 365 for Customer Service MB-230 Question # 28 Topic 3 Discussion

MB-230 Exam Topic 3 Question 28 Discussion:
Question #: 28
Topic #: 3

You need to ensure users can search the knowledge base from a case record.

Which two actions should you perform? Each correct answer presents part of the solution.

NOTE: Each correct selection is worth one point.


A.

Add Knowledge Base Search control to the dashboard.


B.

Check Knowledge Management from the case entity in the solution.


C.

Insert the Knowledge Base Search control on the form.


D.

Select the Knowledge Base Search control from the entity.


E.

Add the Quick Find option to the views.


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