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Microsoft Dynamics 365 for Customer Service MB-230 Question # 19 Topic 2 Discussion

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Microsoft Dynamics 365 for Customer Service MB-230 Question # 19 Topic 2 Discussion

MB-230 Exam Topic 2 Question 19 Discussion:
Question #: 19
Topic #: 2

What should managers use to perform weekly reviews with case representatives?
A.

Tier 1 dashboard

B.

Agent Insights

C.

Connected Customer Service dashboard

D.

Customer Service Performance dashboard

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Actual exam question for Microsoft MB-230 exam by Nova35265 at Aug 3, 2025, 12:00:00 AM

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