Generative AI focuses on creating new content rather than just analyzing existing data. As per Microsoft’s AI-900 curriculum and Azure OpenAI documentation, typical use cases include generating text, images, code, or other creative outputs based on input prompts.
A. Generating draft responses for customer service agents — ✅ Correct. GPT-based models can automatically generate draft replies to customer queries, enabling agents to refine responses and increase efficiency.
B. Creating original artwork from textual descriptions — ✅ Correct. DALL-E, available through Azure OpenAI, can produce unique images based on natural language prompts.
Options C and D are incorrect because they involve predictive or classification models, not generative ones:
C. Predicting sales revenue → Regression (machine learning).
D. Classifying email messages → Classification (machine learning).
Correct answers: A and B.
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