A product team is building a customer support assistant that must respond consistently across multiple channels.
Early testing shows that small wording changes in prompts cause large differences in tone and factual accuracy.
The team needs prompts that are reliable, reusable, and adaptable across multiple use cases without retraining the underlying model.
You need to design prompts that improve response quality while remaining flexible for future changes.
Which two actions should you perform? Each correct answer presents part of the solution. (Choose two.)
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