In the Juniper Mist dashboard, theMarvis Actionspage serves as a centralized "proactive inbox" that identifies critical issues across the organization. However, the depth of information and the ability to interact with these findings are strictly tied to theMarvis Virtual Network Assistant (VNA) subscription.

The Mist dashboard provides a basic level of visibility even without a full Marvis license, allowing administrators to see that certain high-level categories (such as AP, Switch, or Gateway) have identified issues. This is designed to demonstrate the value of the AI engine. However, when you see alock symbolnext to sub-categories or specific Marvis Actions, it indicates that the organizational account does not have an active Marvis VNA subscription for those specific devices.

Without the subscription, the system will not permit the user to "drill down" into the root cause analysis, view historical event timelines, or access the specific remediation steps suggested by the AI. For example, while a standard Wi-Fi Assurance license might show that an AP is offline, the Marvis VNA subscription is what enables the detailed investigation—such as determining if the offline status is due to a cable failure, a bad PoE port on a switch, or a firmware mismatch.

To unlock these features and remove the lock symbols, aSUB-VNA(Virtual Network Assistant) subscription must be applied to the access points in the site. Once licensed, Marvis can provide full "conversational AI" capabilities, allowing you to ask natural language questions about the APs and giving you the interactive tools needed to resolve the issues identified in the Actions dashboard. Therefore, the presence of the lock icon is a direct indicator of a missing or expired subscription tier required for advanced AI-driven troubleshooting.