ITIL Practitioner Certification - IT Service Management ITIL-Practitioner Question # 4 Topic 1 Discussion

ITIL Practitioner Certification - IT Service Management ITIL-Practitioner Question # 4 Topic 1 Discussion

ITIL-Practitioner Exam Topic 1 Question 4 Discussion:
Question #: 4
Topic #: 1

Which is an example of using the communication principle ‘timing and frequency matter’?


A.

Repeating a training video in a variety of languages because there are staff in different countries.


B.

Creating a multi-media briefing to update all staff on major changes to organizational structure.


C.

Repeating a presentation to allow for the hours of work in a global organization.


D.

Creating a targeted bulletin that allows different staff groups to feedback on improvement opportunities.


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