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ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) ITIL-DSV Question # 19 Topic 2 Discussion

ITIL 4 Specialist: Drive Stakeholder Value (ITL4SDSV) ITIL-DSV Question # 19 Topic 2 Discussion

ITIL-DSV Exam Topic 2 Question 19 Discussion:
Question #: 19
Topic #: 2

A service provider has built a 'cooperative relationship' with a customer.

Which activity are they MOST LIKELY to use to validate the services that are provided?


A.

Review of costs of service provider technology upgrades


B.

Joint service reviews of achievements of service targets


C.

Continual tracking and analysis of the outcomes, costs, and risks


D.

Ad-hoc joint service reviews of costs and benefits


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